Elegant solutions to complex problems.
Operational support for growing startups.
Meet
Amy, Chaos Antidote
I lasted just four months at my first marketing job before I was whisked away into an operational role. In hindsight, I probably should have seen it coming; I was decent at writing a slogan, but spent the majority of my time organizing my thoughts in a tidy spreadsheet. It didn’t take long before I was knee-deep in workflow optimization.
Now, with a decade of experience supporting fast-growing startups in their end-to-end revenue cycle, I've developed deep skills in simplifying the complex, ensuring cross-company data integrity and flow, optimizing processes, and navigating big changes with calm and clarity. One team member even called me “the antidote to chaos”— a slogan of my own I wish I could print on a t-shirt.
Here, I offer director-level support to growing startups and nonprofits who want to remove their blockers and get back to their mission.
What
We
Offer
Capacity + Resource Management
Do more with less. Plan for and utilize your available resources to meet demand for a product or service. Perfect for startups facing tight budgets, scaling challenges, or trying to maximize team productivity without overextending.
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Workforce planning
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Capacity + productivity optimization
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Resource utilization data + dashboards
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Cost of Goods Sold (COGs) analysis + tracking
Process + System Optimization
Move from chaos to clarity. Streamline workflows and improve efficiency within your organization. Perfect for startups looking to scale sustainably, reduce bottlenecks and miscommunications, and create processes that grow with their business.
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Cross-company workflow mapping
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Standard Operating Procedures (SOP) development
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Tech stack review, automations & integrations
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Cross-Team communication plans
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KPI Assessments + recommendations
Risk Analysis + Management
Beat risk to the punch. Identify, assess, and mitigate potential risks that could impact your organization's objectives. Perfect for startups entering new markets, launching products, or scaling operations while safeguarding their goals and resources.
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Risk assessment + gap analysis
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Contingency planning + mitigation strategies
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Scenario analysis + stress testing
Change
Management
Lead your team through change with compassion, clarity, and a rock-solid plan. Perfect for startups undergoing rapid scaling, restructuring, or pivoting to ensure smooth transitions and sustained team performance.
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Transition roadmaps
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Stakeholder communication plans
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Employee retention + eNPS monitoring
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Training programs for new processes
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Goal-setting + monitoring
Customer Lifecycle Analysis
Understand every stage of the customer experience, identify drop-off points, and uncover opportunities to improve retention, satisfaction, and lifetime value. Perfect for startups aiming to build loyal, long-term relationships with their customers.
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Journey mapping
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Churn analysis + retention strategies
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Customer feedback + loyalty program design
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Lifetime value (LTV) optimization
People hire us to...
Manage rapid growth without breaking down operations. When founders realize they need structure without losing agility, they bring me in to streamline workflows that grow with the company.
Reduce operating costs without sacrificing capacity. Labour is usually the biggest cost to a growing company. Founders hire me to find cost and time efficiencies so they can do more with less.
Guide their team through a period of change. Founders hire me to guide teams through transitions with a clear plan that keeps morale up and momentum steady.
Proactively identify and mitigate risk. I’m brought in to anticipate, evaluate, and address risks to keep operations on track, especially as companies scale or pivot.
Think we can help?
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